Returns & Refunds

Returns & Refunds

Returns & Refunds

We want every Locena order to arrive correctly and in good condition. Because many items are printed on demand, some return and exchange rules may be different from ready-made inventory stores.

Start a request Full refund policy
30
30-day window You have 30 days after receiving your item to request a return.
✓
Contact us first Please do not send items back without approval and return instructions.
POD
Made to order Size, color, address, or change-of-mind issues may not qualify after production starts.

Return overview

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, unwashed, with tags if applicable, and in its original packaging.

You will also need your receipt, order number, or proof of purchase.

Please contact us first before returning any item. The return address may vary depending on the order and fulfillment process.

How to start a return

To start a return, email us with your order details and reason for the request.

1
Email support Contact us at support@locena.com.
2
Include order details Send your order number, checkout email, and reason for your request.
3
Wait for instructions If approved, we will provide instructions on how and where to send your package.

Damaged, defective, misprinted, or incorrect items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible so we can review the issue and help make it right.

Your order number
A short description of the issue
Clear photos of the product and the issue
A photo of the packaging if the package arrived damaged
Approved issues may be eligible for a replacement, refund, or another suitable solution depending on the situation.

Print-on-demand return notice

Many Locena products are made after an order is placed. Because of this process, we may not be able to accept returns or exchanges for customer-selected details once production has started.

Ordering the wrong size
Choosing the wrong color
Entering the wrong shipping address
Changing your mind after production has started
Please review the product details and Size Chart carefully before placing your order.

Refunds & exchanges

How long do refunds take?

If your refund is approved, it will be issued to your original payment method. Estimated refund processing time is usually within 10 business days after approval.

Your bank, credit card company, PayPal, or payment provider may need additional time to process and post the refund.

What if my refund has not arrived?

If more than 15 business days have passed since your refund was approved, please contact us at support@locena.com.

Do you offer direct exchanges?

We do not offer direct exchanges at this time. If you need a different size, color, or design, the fastest option is to place a new order for the item you want.

Shipping issues

If your package appears delayed, lost in transit, or has not updated for an extended period of time, please contact us with your order number and tracking information.

For delivery estimates, shipping rates, and tracking information, please visit our Shipping & Delivery page or review our full Shipping Policy.

Helpful links

Full Refund Policy Shipping Policy Shipping & Delivery Size Chart Contact Us FAQ

Need help with a return?

Contact us before sending anything back. Include your order number, checkout email, and a short description of the issue.

Email support