Shipping & Delivery
Shipping & Delivery
At Locena, many products are made to order through a print-on-demand fulfillment process. This means your item is produced after your order is placed, then shipped to your delivery address.
Below is a simple overview of our processing time, shipping time, shipping rates, and delivery expectations.
Processing & Production Time
After your order is placed and payment is confirmed, your order enters production with our print-on-demand fulfillment partners.
Estimated processing and production time:
2–5 business days
Production time may vary depending on product availability, order volume, holidays, quality checks, or fulfillment partner capacity.
Processing and production time is separate from shipping time.
Shipping Time by Region
Shipping time begins after your order has been produced and handed to the shipping carrier.
| Region | Standard Shipping | Free Shipping | Shipping Time |
|---|---|---|---|
| United States | $4.95 | Free for orders $75+ | 5–8 business days |
| Canada | $8.95 | Free for orders $99+ | 7–12 business days |
| Europe | $12.95 | Free for orders $99+ | 10–20 business days |
Final shipping options and rates are shown at checkout based on your shipping address and available shipping methods.
Total Estimated Delivery Time
Total estimated delivery time includes both production time and shipping transit time.
United States: 7–13 business days from the order date
Canada: 9–17 business days from the order date
Europe: 12–25 business days from the order date
These are estimates only and are not guaranteed. Delivery delays may happen due to weather, holidays, carrier delays, customs processing, incorrect addresses, production volume, or events outside our control.
Order Tracking
Once your order ships, you may receive a shipping confirmation email with tracking information, if tracking is available for your shipment.
Tracking updates may take 24–72 hours to appear after the carrier receives the package. If your tracking does not update immediately, please allow additional time for the carrier system to refresh.
Incorrect Shipping Address
Please review your shipping address carefully before placing your order. Locena is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
If you notice an address mistake after placing your order, please contact us immediately at support@locena.com. Because many products are made on demand, we cannot guarantee that address changes can be made after an order has entered production or fulfillment.
Need Help With Delivery?
If your package appears delayed, lost in transit, or has not updated for an extended period of time, please contact us with your order number and tracking information.
Email:
support@locena.com
Phone:
(661) 235-3441
For full details, please review our Shipping Policy.