Shipping policy

Shipping Policy

Thank you for shopping with Locena. This Shipping Policy explains how your order is processed, produced, shipped, and delivered.

Locena is operated by Pixora Studio LLC. Our products are made using a print-on-demand fulfillment process, which means many items are produced after an order is placed.

If you have any questions about your order or shipment, please contact us at support@locena.com.

Last updated: July 8, 2026

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1. Order Processing and Production Time

Most Locena products are made to order. After your order is placed and your payment is confirmed, your order will enter production with our print-on-demand fulfillment partners.

Processing and production time may vary depending on product availability, order volume, holidays, quality checks, or fulfillment partner capacity.

Please note that processing and production time is separate from shipping time.

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2. Shipping Destinations, Rates, and Estimated Shipping Time

Shipping options, rates, and delivery estimates are based on the shipping destination selected at checkout. The shipping time below begins after your order has been produced and handed to the shipping carrier.

Available shipping destinations and shipping methods may vary. If shipping is available to your location, the available options will appear during checkout.

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3. Total Estimated Delivery Time

Total estimated delivery time includes both processing/production time and shipping transit time.

These delivery estimates are not guaranteed. Delays may happen due to weather, holidays, carrier delays, customs processing, incorrect addresses, production volume, or events outside our control.

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4. Taxes, Duties, and Import Fees

Any applicable taxes, duties, customs fees, brokerage fees, or import charges are the responsibility of the customer unless otherwise stated at checkout.

International orders, including orders shipped to Canada or Europe, may be subject to customs processing or import-related delays depending on the destination country.

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5. Order Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

Tracking updates may take 24–72 hours to appear after the carrier receives the package. If your tracking number does not update immediately, please allow additional time for the carrier system to refresh.

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6. Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before placing your order. Locena is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an address mistake after placing your order, please contact us immediately at support@locena.com.

Because many products are made on demand, we cannot guarantee that address changes can be made after an order has entered production or fulfillment.

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7. Lost, Delayed, or Stolen Packages

If your order appears to be delayed, please first check the tracking information and contact the shipping carrier for the latest delivery status.

Locena is not responsible for packages marked as delivered by the carrier but reported as lost, missing, or stolen after delivery. However, if you need help reviewing a delivery issue, please contact us and we will do our best to assist.

If your package appears to be lost in transit or has not updated for an extended period of time, contact us at support@locena.com with your order number and tracking information.

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8. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or if you received the wrong item, contact us as soon as possible at support@locena.com.

To help us review the issue quickly, please include:

• Your order number
• A short description of the issue
• Clear photos of the product and the issue
• A photo of the packaging if the package arrived damaged

Approved issues may be eligible for a replacement, refund, or another suitable solution according to our Return and Refund Policy.

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9. Multiple Items in One Order

If your order contains multiple items, they may be produced or shipped separately depending on product type, fulfillment location, inventory availability, or carrier requirements.

This means you may receive more than one package for the same order.

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10. Holiday and Peak Season Delays

During holidays, promotional periods, or peak shopping seasons, production and shipping times may be longer than usual.

We recommend placing orders early if you need an item for a specific date, holiday, event, or gift occasion.

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11. Contact Us

For shipping questions, delivery issues, or order support, please contact us: