Privacy policy

Privacy Policy

This Privacy Policy explains how Locena, operated by Pixora Studio LLC, collects, uses, stores, and discloses personal information when you visit our website, browse our store, place an order, contact us, or use any related services.

Locena is powered by Shopify, which enables us to provide our online storefront and related ecommerce services. We may also work with third-party service providers, including payment processors, print-on-demand fulfillment partners, shipping carriers, customer support tools, analytics services, and marketing platforms.

By using our store or purchasing from Locena, you acknowledge that you have read and understand this Privacy Policy.

Last updated: July 8, 2026

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1. Who We Are

For the purpose of applicable privacy and data protection laws, Pixora Studio LLC is the data controller of the personal information processed through the Locena store, unless otherwise stated.

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2. Personal Information We Collect

The types of personal information we collect may depend on how you interact with our store. We may collect or process the following categories of information:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order and transaction information: products viewed, items added to cart, items purchased, order history, returns, refunds, replacements, and customer service history.
• Payment-related information: payment method, payment confirmation, billing details, and transaction details. Full payment card information is generally processed by secure third-party payment providers and is not stored directly by Locena.
• Account information: account login details, preferences, saved addresses, and account settings if you create a customer account.
• Communications: information you provide when contacting us for support, including emails, messages, order issue details, photos of damaged or incorrect items, and other information you choose to share.
• Device and usage information: IP address, browser type, device type, operating system, pages viewed, referring pages, interactions with our store, and similar technical information.
• Marketing and preference information: email subscription preferences, product interests, cart activity, and communication preferences.

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3. How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you when you place an order, create an account, contact us, subscribe to emails, submit a review, or otherwise provide information to us.
• Automatically through our store when you browse our website, interact with our pages, use checkout, or access our services through your device.
• Through cookies and similar technologies used for store functionality, analytics, security, personalization, and marketing.
• From service providers that help us operate our store, process payments, fulfill orders, ship packages, prevent fraud, provide analytics, or support marketing.
• From Shopify and other partners where necessary to operate and improve our ecommerce services.

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4. How We Use Your Personal Information

We use personal information for the following purposes:

• To process and fulfill orders: including payment processing, production, fulfillment, shipping, delivery, returns, refunds, replacements, and order updates.
• To provide customer support: including responding to questions, resolving order issues, reviewing damaged or incorrect items, and helping with shipping or delivery questions.
• To operate and improve our store: including website functionality, checkout, account management, product recommendations, analytics, troubleshooting, and service improvement.
• To personalize your shopping experience: including remembering preferences, showing relevant products, and improving product discovery.
• To send order-related communications: including order confirmations, shipping notifications, tracking updates, refund confirmations, and customer service messages.
• To send marketing communications: including promotional emails, product updates, offers, and advertising, where permitted by law and based on your communication preferences.
• To protect our business and customers: including fraud prevention, account security, payment security, abuse prevention, and investigation of suspicious activity.
• To comply with legal obligations: including tax, accounting, compliance, legal requests, dispute resolution, and enforcement of our policies.

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5. How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our store, provide our services, process your order, or comply with legal obligations.

These third parties may include:

• Shopify, which hosts and powers our ecommerce storefront.
• Payment processors, including services such as Stripe, PayPal, Shopify payment-related services, banks, card networks, and fraud prevention providers.
• Print-on-demand and fulfillment partners, including BurgerPrints or other fulfillment partners used to produce and ship your order.
• Shipping carriers and logistics providers used to deliver your package.
• Customer support, email, analytics, and marketing service providers that help us communicate with customers, improve our store, and provide relevant offers.
• Professional advisors, such as accountants, legal advisors, auditors, and business consultants where necessary.
• Government, law enforcement, or regulatory authorities where required by law or valid legal process.
• Business transaction parties in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell your personal information for money. However, certain privacy laws may define some advertising, analytics, or marketing activities as a “sale,” “sharing,” or “targeted advertising.” Depending on where you live, you may have the right to opt out of such activity.

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6. Relationship with Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information about your access to and use of our store in order to provide, secure, improve, and support the ecommerce services used by Locena.

Information you submit through our store may be transmitted to and processed by Shopify and third-party service providers located in countries other than where you live.

To learn more about how Shopify uses personal information and how you may exercise rights related to data processed by Shopify, you can visit: Shopify Privacy Portal .

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7. Cookies and Similar Technologies

Our store may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, improve checkout, analyze traffic, prevent fraud, and support marketing or advertising.

Cookies may be used for:

• Essential store functionality, including cart and checkout
• Account login and security
• Analytics and performance measurement
• Personalization and product recommendations
• Advertising and marketing measurement

You may be able to manage cookies through your browser settings or through privacy controls available on our store, where applicable. Blocking certain cookies may affect store functionality, including cart, checkout, account login, or personalization features.

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8. Marketing Communications

If you sign up for marketing emails or otherwise consent to receive promotional communications, we may send you product updates, promotions, offers, and other marketing messages.

You can opt out of promotional emails at any time by using the unsubscribe link included in our emails or by contacting us at support@locena.com.

Even if you opt out of marketing messages, we may still send you non-promotional messages, such as order confirmations, shipping updates, customer support responses, policy updates, or other service-related communications.

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9. Third-Party Websites and Links

Our store may contain links to third-party websites, platforms, apps, or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites that are not controlled by Locena.

We recommend reviewing the privacy policies and terms of any third-party websites or services before providing personal information or making purchases through them.

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10. Children’s Privacy

Our store and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at support@locena.com so we can review and delete the information where required.

We do not knowingly sell or share personal information of individuals under 16 years of age, as those terms may be defined under applicable privacy laws.

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11. Security and Retention

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no security system is perfect, and we cannot guarantee that information transmitted through the internet or stored electronically will be completely secure.

We retain personal information for as long as needed to provide our services, process orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce our policies, and operate our business.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, accounting obligations, tax requirements, fraud prevention needs, and customer support purposes.

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12. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Right to access or know: You may request information about the personal information we hold about you.
• Right to delete: You may request that we delete certain personal information, subject to legal and operational exceptions.
• Right to correct: You may request that we correct inaccurate personal information.
• Right to portability: You may request a copy of certain personal information in a portable format where required by law.
• Right to opt out of sale, sharing, or targeted advertising: Depending on your location, you may request to opt out of certain advertising or data sharing activities.
• Right to limit or restrict processing: In some regions, you may request that we restrict certain processing of your personal information.
• Right to withdraw consent: Where we rely on consent, you may withdraw your consent at any time.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing a privacy request.

To exercise privacy rights related to Locena, contact us at support@locena.com. To exercise rights related to personal information processed by Shopify, you may also visit the Shopify Privacy Portal .

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13. U.S., Canada, UK, and European Privacy Rights

Customers in certain U.S. states, Canada, the United Kingdom, the European Economic Area, or other jurisdictions may have additional rights under local privacy laws.

These rights may include the right to request access, deletion, correction, portability, restriction, objection to processing, withdrawal of consent, and opt out of targeted advertising or certain data sharing activities.

We will not discriminate against you for exercising privacy rights available under applicable law.

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14. International Transfers

We may transfer, store, and process personal information outside the country where you live, including in the United States and other countries where Shopify, fulfillment partners, payment providers, shipping carriers, or other service providers operate.

If personal information is transferred from the European Economic Area, the United Kingdom, or other regions with data transfer requirements, we rely on appropriate safeguards or recognized transfer mechanisms where required by applicable law.

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15. Complaints

If you have questions or complaints about how we process your personal information, please contact us at support@locena.com.

Depending on where you live, you may also have the right to contact or lodge a complaint with your local privacy or data protection authority.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date above. Your continued use of our store after an updated Privacy Policy is posted means that you acknowledge the updated policy.

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17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise privacy rights available to you, please contact us: