Contact Us

Need help with your order, shipping, returns, refunds, or a product question? The Locena support team is here to help.

Please contact us using the information below. If you are contacting us about an existing order, please include your order number so we can assist you faster.

Customer Support

For the fastest support, email is recommended. We usually review customer support messages during regular business days.

When Contacting Us About an Order

To help us resolve your request quickly, please include:

• Your order number
• The email address used to place the order
• A short description of the issue
• Clear photos if the item arrived damaged, defective, misprinted, or incorrect

Common Support Topics

• Order status and tracking questions
• Shipping and delivery questions
• Damaged, defective, misprinted, or incorrect items
• Return and refund requests
• Product, size, color, or design questions
• General store questions

Business Information

Important Links

• Shipping Policy
• Return and Refund Policy
• Privacy Policy
• Terms of Service