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Customer Support

Contact Locena

Need help with your order, shipping, returns, refunds, sizing, or a product question? Our support team is here to help you quickly and clearly.

How to reach us

For the fastest support, email is recommended. If you are contacting us about an existing order, please include your order number so we can assist you faster.

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Email support support@locena.com
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Support hours We usually review customer support messages during regular business days.
Email us Track your order
Tip: Please use the same email address you used at checkout. This helps us find your order faster.

When contacting us about an order

To help us resolve your request quickly, please include the details below in your message.

  • Your order number
  • The email address used to place the order
  • A short description of the issue
  • Clear photos if the item arrived damaged, defective, misprinted, or incorrect

Common support topics

Here are the most common reasons customers contact us. Choose the topic that best matches your question.

Order status & tracking Check shipment progress or tracking updates.
Shipping & delivery Questions about delivery times, rates, or destinations.
Damaged or incorrect items Report defective, misprinted, damaged, or wrong items.
Returns & refunds Get help with return windows, refund requests, or replacement questions.
Product questions Ask about size, color, fit, material, or design details.
General store questions Anything else about Locena or your shopping experience.

Helpful links

You may find the answer faster through one of these support pages.

Shipping Policy Return & Refund Policy FAQ Size Guide Privacy Policy Terms of Service

Business information

Trade Name: Locena
Legal Business: Pixora Studio LLC
Business Address:
Pixora Studio LLC
30 N Gould St
Sheridan, WY 82801
United States

Need help with your order?

Send us an email with your order number and a short description of the issue. Our team will help review your request.

Contact support