FAQ
Frequently Asked Questions
Find quick answers about Locena graphic tees, sizing, shipping, returns, payments, and order tracking. Every shirt is printed on demand and shipped with care.
Orders
How does Locena make my order?
Locena is a print-on-demand graphic tee store. After your order is placed, your shirt is printed, checked, packed, and shipped directly to you.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. Because our items are made on demand, we may not be able to cancel or edit an order once production has started.
Will I receive an order confirmation?
Yes. After checkout, you will receive an order confirmation email with your order details. Please check your spam or promotions folder if you do not see it in your inbox.
Shipping & Delivery
How long does shipping take?
Most U.S. orders are delivered within 5–7 business days after shipment. International delivery times may vary by destination, carrier, and customs processing.
For more details, please visit our Shipping & Delivery page.
Do you ship internationally?
We ship to selected destinations supported at checkout. Available countries, shipping rates, and delivery estimates may vary depending on your location.
How can I track my order?
Once your order ships, we will send a tracking number to your email. You can also use our Track Your Order page.
Why has my tracking not updated yet?
Tracking can take 24–72 hours to update after the carrier receives the package. If your tracking has not updated for several business days, please contact us and we will help check it.
Sizing & Product
How do I choose the right size?
Please check our Size Guide before ordering. For the best fit, compare the measurements with a shirt you already own and like.
Are your shirts unisex?
Most Locena tees are designed with a classic unisex fit. Product details and available sizes are shown on each product page.
Will the print look exactly like the product image?
We do our best to show accurate colors and artwork. However, slight color differences may occur due to screen settings, lighting, garment color, and the printing process.
How should I care for my shirt?
Turn the shirt inside out before washing. Machine wash cold with similar colors. Tumble dry low or hang dry. Do not bleach, iron directly on the print, or dry clean.
Returns & Refunds
What is your return policy?
We want you to love your order. If there is a problem with your item, please contact us within the return window shown in our Returns & Refunds policy.
What if my item arrives damaged or incorrect?
Please contact us with your order number and clear photos of the issue. If the item is damaged, defective, or incorrect, we will help review the case and provide the best solution.
Can I return a shirt because I ordered the wrong size?
Since each item is made on demand, size-related returns may be limited unless stated otherwise in our return policy. Please check the size guide carefully before placing your order.
Payments
What payment methods do you accept?
We accept major credit cards and supported express checkout options shown at checkout. Available payment methods may vary by region and device.
Are taxes and shipping included?
Taxes and shipping are calculated at checkout based on your order and delivery address.
Is my payment information secure?
Payments are processed through secure checkout providers. Locena does not store your full card details.
Support
How can I contact Locena?
You can reach us through our Contact Us page. Please include your order number if your question is about an existing order.
What should I include when contacting support?
Please include your order number, the email used at checkout, a short description of the issue, and photos if your item arrived damaged, defective, or incorrect.
Still need help?
Send us a message and our support team will help you as soon as possible.

