Shipping & Delivery
Shipping & Delivery
Locena products are printed on demand after your order is placed. Below is a clear overview of production time, shipping rates, delivery estimates, tracking updates, and what to do if your package is delayed.
Made on demand
Your item is produced after checkout to reduce waste and overproduction.
2–5 business days
Most orders need production time before they are handed to the carrier.
Tracking updates
Tracking may take 24–72 hours to update after the package is scanned.
How shipping works
At Locena, many products are made through a print-on-demand fulfillment process. This means your item is produced after your order is placed, then packed and shipped to your delivery address.
Your total delivery time includes two parts: production time and shipping transit time.
Processing & production time
After your order is placed and payment is confirmed, your order enters production with our print-on-demand fulfillment partners.
Production time may vary depending on product availability, order volume, holidays, quality checks, or fulfillment partner capacity. Processing and production time is separate from shipping time.
Shipping rates & estimated shipping time
Shipping time begins after your order has been produced and handed to the shipping carrier. Final shipping options and rates are shown at checkout based on your shipping address and available methods.
United States
Canada
Europe
Order tracking
Once your order ships, you may receive a shipping confirmation email with tracking information if tracking is available for your shipment.
Tracking updates may take 24–72 hours to appear after the carrier receives and scans your package. If tracking does not update immediately, please allow additional time for the carrier system to refresh.
Incorrect or incomplete shipping address
Please review your shipping address carefully before placing your order. Locena is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.
If you notice an address mistake after placing your order, please contact us immediately at support@locena.com. Because many products are made on demand, we cannot guarantee that address changes can be made after an order has entered production or fulfillment.
Delays, lost packages & delivery issues
Package delayed
Please check your tracking first. Carrier delays may happen during holidays, peak seasons, weather events, or customs processing.
Marked as delivered
Please check your mailbox, front door, parcel locker, neighbors, building reception, or local carrier office.
Lost in transit
If tracking has not updated for an extended period, contact us with your order number and tracking information.
Multiple packages
If your order contains multiple items, they may be produced or shipped separately depending on fulfillment availability.
Helpful links
You may find the answer faster through one of these support pages.
Need help with delivery?
If your package appears delayed, lost in transit, or has not updated for an extended period of time, please contact us with your order number and tracking information.